Yes, within Dane County. There's an additional mileage fee, to event-site and back, for events outside of Dane County.

Yes, but please give us a call so that we can discuss logistics and mileage.

No. We arrive early to set up so you get the entire rental time to play.

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call a few days beforehand to confirm that someone will be at the party location.

No. The jump should be clean when you get it, however there may be minor wear and tear. We clean, disinfect and protect before AND after every rental.

For safety purposes, yes, the blower needs to stay on for the entire time of the rental. There will be a Watchdog Siren in-line with the blower so that if for any reason the blower loses power, a siren will go off so that all participants can exit the inflatable calmly and safely.

We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, some parks require prior authorization for gatherings; please make sure you have authorization before you book your event with us.

Cash or Credit Cards. If paying by cash, please have exact change prior to the event as we don't carry cash on hand and will not setup until paid in full.

Please check out our policies page for details.

Yes all orders require a $50 Credit Card deposit. Deposits are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.

Most of our inflatables are 16'x16' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each inflatable do not include the space needed for stakes or the blower.

That's a great question. Not only do we provide a Watch Dog Siren for each blower that's needed, we use 30 inch stakes to tie down the inflatable. We also provide impact mats at every entrance and exit as well as provide an on-duty attendant to facilitate and monitor each event. Lastly, we not only clean but disinfect each inflatable after every event with Matt-Kleen.

COVID-19 Update: We now disinfect each inflatable and impact mat(s) before AND after each event, which means your inflatable is disinfected twice before your event begins. Installers will also wear gloves and masks during setup and tear-down and the on-duty attendant will also be wearing gloves and a mask during your event while socially distancing from your guests at a minimum of 6 feet.

We only setup on grass or dirt. Unfortunately rocks, asphalt or concrete does too much wear and tear to the vinyl.

Yes. There is a link in your receipt once you've ordered or you may contact our office.

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc., which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be fully informed operationally.